FAQ
We have listed our most frequently asked questions here for your convenience.
Shipping and Handling
The domestic flat rate shipping price is currently $9. Orders of over $120 AUD will generally have free shipping applied to the order.
Orders for certain regional localities in WA and NT may have a surcharge imposed.
Shipping Fees:| Delivery Location | Shipping Fees (Single Bottles under $120) | Shipping Fees (Single Bottles over $120) | Shipping Fees (Dry Nest, Seafood, Bottle Bundles) | Shipping Fees (XL Size Bundles) |
|---|---|---|---|---|
| NT Postcodes (0800 – 0999) | $9 | $9 | $3 | $12 |
| WA Postcodes (6215 – 6799) | $9 | $9 | $3 | $12 |
| All Other Postcodes | $9 | – | – | – |
Dry bird’s nest orders are typically shipped with Auspost Express Post, while bottled bird’s nest and dried seafood orders are typically shipped with Auspost Parcel Post.
If an order contains multiple categories of products, it may be shipped as two separate packages at our discretion.
For bulky orders or rural deliveries, delivery methods may change at our discretion.
Orders will be processed one to two business day after payment is confirmed.
Standard Shipping:| Delivery Location | Estimated Delivery Time (Australia Post Parcel Post) |
|---|---|
| Sydney | 1-2 business days |
| Canberra | 2 business days |
| Melbourne/Brisbane | 2-4 business days |
| Adelaide | 3-4 business days |
| Perth/Hobart/Darwin | 5-6 business days |
| Regional Locations | Add up to 2 business days to the state/territory capital time, except WA and NT. |
| Delivery Location | Estimated Delivery Time (Australia Post Express Post) |
|---|---|
| Australian Capital Cities (except WA*, NT) | Next business day delivery |
| *Perth | Next business day delivery applies to Perth CBD only. |
Orders are processed and delivered on working days only (Monday through Friday, excluding public holidays).
The following benefits are included with each delivery from HealthyNest Australia (via AusPost): Signature recorded on delivery which ensures surety of delivery, the ability to check the delivery status via the Internet and comprehensive customer support. Signature on delivery is generally not included on orders with value under $100.
All other orders require a signature upon delivery. If you are not there to sign for your order, Australia Post, or our alternate carrier, will leave details for pickup arrangements. You may request delivery without signature in the order comments, however, liability for parcels lost or stolen after the parcel has been delivered (according to delivery events recorded by Australia Post or Courier) will be with the receiving party.
HealthyNest Australia ships all orders from Sydney via Australia Post, or by courier. Delivery times are based on location. Delivery areas further away from Sydney, and rural addresses, will result in longer delivery times.
Currently, we offer international shipping to New Zealand for our bottled bird’s nest products only. The shipping cost will be updated upon address input at checkout.
Our bottled products are fully compliant with NZ Ministry for Primary Industries import regulations.
Please be aware that NZ Customs may charge GST and other import charges when the value of any individual consignment is over NZD$400.
Estimated International Delivery Dates from Shipment:
New Zealand 5-7 business days
On occasion, we will require verification of the purchaser’s identity, transaction details, or billing/shipping addresses relating to the current purchase. The order will be on hold until such verification has occurred. We will make the utmost effort in contacting the purchaser during this process to ensure that the delivery of the order remains timely.
Selecting Bird’s Nest
Yes, HealthyNest products are imported through the official customs process, and are all approved by AQIS/DAFF after undergoing strict quality control checks. The import permit number is clearly marked on our packaging.
HealthyNest warns users against the purchase of illegal grey market bird’s nest, which do not undergo these processes. These products frequently lack shelf stability, leading to steady deterioration and mold growth.
HealthyNest uses a simple 4 grade system for white whole nest bag packs/gift packs:
Distinguished- Equivalent to AAAA
Prestigious – Equivalent to AAA
Elegance – Equivalent to AA
Triangle – Equivalent to A
Please take note that due to heat treatment limitations, bulk bag pack bird’s nests are moist, not dry.
If required, please air dry the bird’s nest. Any rights of return or exchange are voided with destructive methods of drying the bird’s nest, such as placing the nests in the oven.
Cave nests refer to swiftlet’s nests that are found on the steep walls of coastal caves. Cave nests are rich in minerals and has a solid texture, however, its water retention property is poor, of unstable quality, and most have a chewy texture and lack of aroma. But in small quantities exist high quality cave nests with strong water retention, which after cooking has a mild fragrance and a smooth, medium texture.
House nests refer to swiftlet’s nests that are collected under the eaves of houses. House nests are a rich source of proteins and amino acids, of a softer texture, and has strong water retention. House nests are often large, whole nests, with soft texture, less hair, and (If white nest) of a rice-white, semi transparent colour. After cooking, those that develop a gentle fragrance, soften in texture, and do not dissolve are categorised as top grade products.
Blood-red nests do not result from the regurgitation of blood from the swiftlet, but instead result from the diet of the swiftlet.
Blood-red nests are rich in minerals; postnatal women and postsurgery patients should consume more blood-red nest. However, no matter if the blood-red nest is from the cave or the house, blood-red nests are firm, have a chewy texture, are poor in water retention, and have weak aromas.
In contrast, white nests normally have a stronger aroma and softer texture, while also possessing higher protein, sugars, and amino acids; thus white nests are more suitable for daily/normal consumption.
If you have any other questions or queries, please contact us directly.
Enquire Now!